The design thinking platform for you and your team for designing personas and business models, mapping customer journeys, experience innovation and execution to improve customer experience.
Collaborate and map the current experience
The simplest tool to capture the current experience by mapping persona, empathy and customer journey. Accomplish more by collaborating and sharing feedback with the team in real time.
A powerful and intuitive tool to capture and discover the most impactful ideas from everyone to innovate on user experience.
An integrated software to project manage the execution of the best idea with visual task management to realize the future state of the customer experience.
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Create As-Is and To-Be journey maps, identify improvement ideas and execute those ideas.
Draw and articulate the service offerings to your customers and enhance the customer experience.
Enable current-state insights, improvement opportunity analysis, and better decision making.
Develop a clear vision of the future by mapping the end-to-end customer journey.
Increate the retention – 80% of what we see, 20% of what we read and 10% of what we hear.
Involve everyone, get ideas and easily implement those ideas.
Organize everything in one place to complete your improvement project in one place and execute faster across distributed teams.
Visualize and validate different ideas and enhance your customer experience.
Involve everyone, connect and get insights and ideas across teams from any location.
Step 1
Know your customer or users by mapping, their goals, aspirations, fears, thinking, dreams and digital habits.
What matters most to the persona and whose experience should be enhanced?
Step 2
Use the business model canvas to identify and design values an organization should deliver to satisfy the needs of the customer.
What customer wants to achieve?
Step 3
Map the moments of truth, touchpoints, activities, interactions and customer experience and storyboard the journey.
What are the start point and endpoint of the experience?
Step 4
Engage everyone, capture great ideas and tap the untapped knowledge by building on other’s ideas to transform the customer experience.
What solutions will lead to enhanced customer experience?
Step 5
Project management for the execution of the best idea, prototype, accelerate idea to implementation and continuously improve the experience.
What is the time to market to realize the transformed experience?
Check and revisit your previous development, alteration and changes.
Transform your customer experience.